F.A.Q.

Refunds on all items are effective for 4 days after transaction completion. Anything after that is eligible for exchange only.

Some of our items require longer manufacturing time. We adhere to quality product. Once an order is placed, depending on the complexity, it could take up to 1-4 weeks for processing.

What information do we collect?

We only collect information from you when you fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience
(your information helps us to better respond to your individual needs)

2. To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How much does shipping cost?

After your order is complete, the total will calculate for you.

When will my order arrive?

Please allow 2-4 business days for order processing and verification, and an additional 7-30 business days for delivery, depending on the garments complexity.

I changed my mind. Can I get a refund or make an exchange?

Sorry but we do not accept returns for refunds or credits. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions?

Please email [email protected] with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

Yes.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through our world wide web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 24 hours, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

BRKLYN EMPIRE CLOTHING COMPANY